COMMON QUESTIONS

At Sugar Goddess We Believe Customer Service Is Priority. Your Common Questions Answered Here.

WHAT IS YOUR RETURN POLICY?

All products are handmade in-house, small batch & natural.  Due to the nature & ingredients of our products, Sugar Goddess does not accept returns/refunds. However, Customer Service is my joy and priority. 

 

Please email me at shopsugargoddess@gmail.com if, for any reason, you need additional assistance.

*If possible, Sugar Goddess can offer an exchange.

WHAT TYPES OF INGREDIENTS DOES SUGAR GODDESS USE?

Sugar Goddess products are made with Natural, Organic, and/or Clean ingredients. All fragrance oils are 100% Natural.  We do not test on animals.  I personally have sensitive skin and wanted to develop a line that used safe, natural, and organic ingredients that would work for any skin type.  Sugar Goddess uses quality ingredients and most come from local or small businesses.  All Sugar Goddess products are made IN & WITH LOVE.

WHAT IF I AM ALLERGIC TO AN INGREDIENT?

All ingredients are listed so you are aware before you purchase.  If you are allergic, please do not purchase that product.  Instead, email me at shopsugargoddess@gmail.com  with your full name, order number, allergies/ingredients to omit. I will email you back with options that fit your needs.
Please discontinue use immediately if irritation occurs.

HOW LONG DOES PROCESSING & SHIPPING TAKE?

Processing & Shipping-

All products are happily Handmade.  I make your products in small batches to ensure quality & freshness. I currently ship in the USA through USPS.  Please email shopsugargoddess@gmail.com for rush shipping, please include full name, address, and order number.  

Processing & Drying Time- 

Up To 5 Business Days

Up to 7 Business Days- Around Holidays

USPS Shipping- 

Up To 7 Business Days  

Up to 10 Business Days- Around Holidays

WHAT ARE THE PAYMENT OPTIONS?

ALL major debit/credit cards, Square, Stripe, and Paypal are accepted.

DO YOU OFFER GIFT CARDS?

YES! Sugar Goddess offers e-gift cards powered by Square.  Click/visit the link to order your gift card.  E-gift cards can be sent directly to the recipient.

https://squareup.com/gift/HCTR7PPFR7S3K/order